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Return and Refund Policy

At Chronvix, your satisfaction is our priority. If your purchase does not meet your expectations, we offer a clear and straightforward return and refund process. Please review the policy below to understand how returns, refunds, and exchanges are handled.

Returns

We accept returns within 30 days of delivery for most Chronvix products.
To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition
  • The product must be returned in its original packaging
  • A valid proof of purchase (order number or confirmation email) is required
  • Items marked as final sale or non-returnable on the product page are not eligible

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

  • Approved refunds are issued to the original payment method
  • Refunds may take 7 business days to appear, depending on your bank or payment provider

Refunds will not be issued for:

  • Items returned in used, worn, or damaged condition
  • Returns requested after the 30-day return window
  • Products not purchased directly from Chronvix.com

Exchanges

If your order arrives damaged, defective, or incorrect, Chronvix will gladly provide a replacement at no additional cost.
To request an exchange, please email support@chronvix.com with:

  • Your order number
  • A brief explanation of the issue
  • Photos of the item (recommended for faster resolution)

Return Method

All returns are processed by mail.
To initiate a return:

  • Email support@chronvix.com within 30 days of delivery
  • Our team will provide:
  • Return authorization (if required)
  • The correct return address
  • Instructions for securely packaging your item
  • Ship your return using a trackable shipping service (USPS, UPS, FedEx, etc.)

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Restocking Fees

Chronvix does not charge any restocking fees.
If your return meets our policy requirements, you will receive a full refund for the product price (excluding original shipping fees, if applicable).

Refund Processing Time

After we receive and inspect your returned item:

  • Approved refunds are issued to the original payment method
  • Refunds may take 7 business days to appear, depending on your bank or payment provider

If you experience any delays, please contact support@chronvix.com, and our team will assist you promptly.

Non-Returnable Items

For safety and policy reasons, the following items cannot be returned:

  • Gift cards
  • Items marked as final sale or non-returnable

If you’re unsure whether your item qualifies for a return, please contact us before initiating the process.

Get in Touch

If you have questions, need assistance, or would like to contact us, our team is always here to help.
Company Name: Chronvix
Phone: +1 872 262-5399
Email: support@chronvix.com

Address: 3983 S Lake Park Ave #305 Chicago, IL 60653
Response Time: Within 24 hours
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed

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